Information supplied and purchases made on the Tjukurrpa Arts website are subject to the following Terms and Conditions of use as stated below:
Privacy
Tjukrrpa Arts respects your privacy and will keep all your personal details secure and confidential and will not be provided to any third party. When you make a purchase from our website we collect certain personal information from you (eg your name, email address, delivery address and other details) any information you submit is used only to process your order. All such information is held securely on our server. Personal information submitted via this site will remain private and confidential. Tjukurrpa Arts guarantees to comply with all data protection legislation. Your personal details will not be sold, exchanged, or disclosed unless required by law.
If you do not want to receive our newsletter via email, please let us know.
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Copyright
All artwork on this website is copyright and belongs solely to the artist. The artist must approve any reproduction of artwork produced on this website. Information provided on this website is collated inconjunction with the artist, Mbantua Gallery Field and Research Department in Alice Springs and Tjukurrpa Arts. If you wish to reproduce any of the information from this website, please contact Tjukurrpa Arts.
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Ordering
The payment options available on the Tjukurrpa Arts website are:
Online
Orders can be made online via our secure server. We accept Visa, MasterCard & Bankcard. To help protect you, we use the international standard SSL (Secure Sockets Layer) security, which is the most secure way to send credit card details over the internet. Please note all information remains confidential.
Direct Deposit (Electronic Funds Transfer) - Not available outside Australia
Direct Bank Transfer purchases are available. When you proceed to the checkout select the Bank Transfer payment option, and follow the payment option information carefully. Orders made using the Bank Transfer option will not be despatched until we have received confirmation of the Bank Transfer.
Email
Orders can be made via email. Simply email info@tjukurrpa.com.au with your order and we will contact you within 48 hours with an order confirmation.
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Secure Online Ordering
Our site uses 128 bit SSL encrypted online ordering. This means that your order details (such as credit card information) are encrypted while being transferred from your browser to our web server. We will then debit your credit card based on the order total amount at which time it is deleted from the system.
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Pricing
All pricing at Tjukurrpa Arts is in Australian Dollars (AUD).
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Deliveries and Shipping
Deliveries within Australia
Once payment has been accepted your order will be sent by TNT overnight express service or Australia Post Express- this ensures your order’s safe and efficient delivery. Allow between 2-5 working days to receive your order. Please contact us if your parcel does not arrive within the specified time. For overseas purchases your order will be sent by TNT Global Express. Artworks bought from the website for delivery within Australia and overseas will be delivered at an extra cost:
For orders under $500.00AUD:
$15 postage within Melbourne
$25 postage from Melbourne to another state
$85 postage/shipping from Melbourne to overseas
For orders over $500.00AUD:
$20 postage within Melbourne
$40 postage from Melbourne to another state
$100 postage/shipping from Melbourne to overseas
Insurance is optional, however highly recommended. Please note we do not deliver to a Post Office Box address. Also, if you require your artwork to be framed we do offer this service at an extra cost and postage is subject to the weight and size of the painting.
When nominating your delivery address please make sure there will be someone there to sign for your order otherwise you will be left a calling card informing you how and when you can collect your order.
Delivery Process
Upon receiving your order we will reply by email within 48 hours to confirm your purchase has been approved. If you are paying by direct debit (EFT transfer) we will contact you once it has been cleared by our bank and your order will be sent immediately with TNT overnight service within Australia.
All orders at Tjukurrpa Arts are checked and packaged with care. In the unlikely event that an item is damaged / broken in transit contact us immediately and we will arrange a full refund.
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Money Back Guarantee
Tjukurrpa Arts would like you to feel confident in ordering online. We have done our best to display the colours and photographic representations of the items on this website as accurately as possible. However, because colours and images you see depend on your monitor and browser, your selection may not be exactly what you expected. We also understand that sometimes choosing a piece of art can be an overwhelming experience so if you find you are simply not satisfied with your choice please contact us within 24 hours of receiving your order. Returned items must be received within 14 days after purchasing. We will provide you with a full refund less the cost of shipping and handling, upon receiving the returned artwork/crafts. We must receive the artwork/crafts in its original packaging and in good order and condition and also with its accompanying documentation, to be applicable for a full refund. The cost of returning the artwork/crafts is to be covered by the customer.
The most important thing is that you enjoy your purchase whether it be giving or receiving.
If you have any questions regarding our delivery and returns policy, please contact us.
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Our Guarantee
Tjukurrpa Arts guarantees all the artwork and crafts is produced by Australian Aboriginal artists. A Certificate of Authenticity is provided with every painting as well we as a detailed Artist Profile. All paintings are acrylic on quality canvas or linen.
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Terms of Use
By using this website you have agreed to abide by the terms and conditions as outlined on this website. If you have any concerns on the above terms and conditions please contact us at Tjukurrpa Arts via email or phone.
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